gbeej's Privacy Policy — Your Information Is Safe with Us

1 What Information We Collect

We may collect the following types of information for the purpose of registration and service delivery on the gbeej platform:

1.1 Information You Provide Directly

Information you voluntarily provide when you create an account or use our services:

• Full name and age verification details as per your National ID (NID)
• Valid email address and username
• bKash, Nagad, Rocket, or Upay account number (for financial transactions)
• Password for secure login (stored in encrypted form)
• Messages and information you provide when contacting our support team

1.2 Automatically Collected Information

When you browse our site, some information is collected automatically:

• IP address and device type (mobile, desktop, etc.)
• Browser type and operating system
• Date, time, and duration of your visits to the site
• Which pages you viewed and which games you played
• Usage behaviour data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

On occasion, we may also collect information from trusted third parties for the purpose of identity verification or fraud prevention, where this is legally permitted. We never collect information from unauthorised sources.

2 How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Creating, managing, and keeping your gaming account secure.
• Payment Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity and Age Verification: Ensuring access is granted only to users aged 21 or above.
• Customer Support: Providing prompt resolution to your questions or issues.
• Platform Improvement: Enhancing site functionality and user experience.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Responsible Gaming: Identifying problematic gaming behaviour and providing support when needed.
• Legal Obligations: Complying with applicable laws and regulations.

We never sell your information or share it with advertisers.

3 Cookies and Tracking Technologies

The gbeej platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the site recognise you on your next visit.

3.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (such as language).
• Analytics Cookies: To monitor site usage and improve our services.

3.2 Cookie Controls

You can disable or delete most cookies from your browser settings. However, disabling essential cookies may affect some site functionality.

4 Sharing Information with Third Parties

gbeej never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Trusted partners engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, or cybersecurity, who are bound by strict confidentiality agreements.
• Legal Obligations: Where disclosure is required under a court order, government directive, or valid legal process.
• Fraud Prevention: With relevant authorities to assist in investigating illegal activity or fraud.
• Business Transfers: In the event of a company merger, acquisition, or asset transfer, where the new party will also be bound by this privacy policy.

5 Data Storage and Security

5.1 Security Measures

gbeej uses industry-standard security technologies to keep your information safe:

• SSL/TLS encryption — all data transmitted between the site and server is encrypted
• Password hashing — your password is never stored in plain readable form
• Two-Factor Authentication (2FA) support
• Regular security audits and system updates
• Access controls — only authorised staff can view your information

5.2 Data Retention Period

We retain your information for as long as your account is active. After account closure, certain specific information may be retained for a limited period for legal obligations, fraud prevention, or dispute resolution. Once that period ends, the information is securely deleted or anonymised.

5.3 In the Event of a Data Breach

In the event of an unexpected data breach that could pose a high risk to your rights and freedoms, we will notify you as quickly as possible and take the necessary remedial steps.

6 User Rights

As a user of the gbeej platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate information.
• Right to Erasure: You may request deletion of your information in certain circumstances — however, this may not be fully possible where legal obligations exist.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: Where applicable, you may receive your information in a structured and readable format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team at [email protected].

7 Protection of Children and Minors

The gbeej platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is in place at the time of account creation.

If we become aware that a minor is using our services or has provided their information, we will immediately close that account and delete the associated information.

8 International Data Transfers

Our servers and service providers may be located outside Bangladesh. If your information is transferred internationally, we ensure that the receiving party maintains an equal or higher standard of data protection and that the necessary contractual safeguards are in place.

9 Responsible Gaming and Data Use

gbeej places the highest importance on responsible gaming. We may analyse information related to your gaming behaviour (such as play time, bet amounts, and frequency) for the following purposes:

• To identify early signs of problematic gaming behaviour
• To provide support and guidance to the relevant user when needed
• To effectively manage self-exclusion or limit-setting features

For more information, visit our Responsible Gaming page.

10 Third-Party Websites and Links

Our site may contain links to third-party sites (such as game provider information pages). We are not responsible for the privacy practices of these third parties. We recommend reading their own privacy policies before using their services.

11 Changes to This Policy

gbeej may update this privacy policy from time to time. For any significant changes, we will update the "Last Updated" date at the top of the page and, where necessary, notify you by email.

Continued use of the site after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.