gbeej Responsible Gaming — your safety is our priority
Alongside an enjoyable gaming experience, gbeej is committed to protecting your mental and financial wellbeing. Play safely and stay within your limits.
Why is responsible gaming important?
Online gaming can be a great source of entertainment — but only when enjoyed in a controlled and responsible way. gbeej believes that every player's experience should be enjoyable and free from harm. We provide protective tools on our platform to help you keep your gaming in check.
Gambling is entertainment — not a guaranteed source of income. If gaming starts to have a negative impact on your daily life, family, or finances, it is important to seek help. gbeej will always be here for you.
- Gaming is for entertainment only — do not try to recover losses
- Set a budget in advance and do not go beyond it
- Avoid placing large bets driven by emotion
- Do not play when you are tired or under stress
- Take regular breaks and spend time with your family
- Never deposit more than you can afford to lose
Warning signs
Take a break if you notice these signs:
- A recurring urge to keep playing to recover lost money
- Gradually spending more and more time gaming
- Playing at the expense of family time or work
- Borrowing money to fund bets
- Lying or hiding the truth about gaming
Our protective tools
gbeej gives you several effective tools to keep your gaming experience in control. These can be activated at any time through our support team.
Set deposit limits
Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A 24-hour cooling-off period applies if you wish to increase a limit.
Loss limit
Decide in advance the maximum amount you can lose within a given period. When you reach the limit, you will be notified automatically and further betting will be stopped.
Time-out feature
Take a temporary break from 1 day up to 6 weeks. During a time-out, logging into your account or placing bets will not be possible. The account is reactivated automatically once the period ends.
Self-Exclusion
If you need a longer break, activate self-exclusion from 6 months up to permanent. During this time your account will be completely inactive and no promotional communications will be sent.
Session reminders and limits
Set a limit on how long you play in one session. When the set time is up, you will receive an automatic notification so it is easier to take a break if needed.
Reality check and history
Review your complete gaming history and records of deposits and withdrawals at any time. We provide detailed account statements to ensure full transparency.
How to activate self-exclusion
Your safety is our top priority. Follow just a few steps to request self-exclusion.
Contact live chat
Connect with our 24/7 Bengali live chat support and submit a self-exclusion request.
Choose a duration
6 months, 1 year, 3 years, or permanent — choose the period that suits your needs.
Confirm your identity
Complete a brief identity verification process for security purposes. This is entirely confidential.
Your account will be deactivated
As soon as your request is confirmed, your account will be deactivated and a confirmation will be sent to your email.
Important information about self-exclusion
Once self-exclusion is in effect, it is not possible to reactivate your account before the set period ends. Permanent self-exclusion is reviewed after a minimum of 5 years. Any balance in your account during self-exclusion will be kept safe and can be withdrawn once the period ends.
Is gaming becoming a problem?
Problematic gaming can happen to anyone. It is not a sign of weakness — seeking help at the right time is the smart thing to do.
Stress and gaming
Using gaming to relieve anxiety, depression, or stress can be dangerous. While gaming may offer temporary relief, it makes problems worse over time. Please seek advice from a mental health professional.
Impact on family
If gaming is getting in the way of family relationships, your career, or care for your children, that is a cause for concern. Talk to a trusted family member or friend — you do not have to face it alone.
Financial hardship
Borrowing money, depleting savings, or failing to pay bills because of gaming are serious warning signs. In this situation, contact our support immediately and temporarily close your account.
Losing track of time
Do you find it hard to stop once you start playing? Staying up through the night, skipping meals or sleep to play are signs of a problem. Activate session limits and reminders.
The urge to win back losses
Repeatedly placing bets after a loss to try to recover — this is known as chasing losses. This tendency leads to rapid financial harm and is the most common sign of problematic gaming.
Seeking help
Asking for help takes courage. Let gbeej's 24/7 support team know in Bengali. We will help you take the right steps in complete confidence.
Safe transactions and limits
Deposit limits
- Minimum deposit: ৳300 (per method)
- Fast deposits via bKash, Nagad, Rocket and Upay
- You can set your own personal limits
- Lowering a limit takes effect immediately
- Increasing a limit requires a minimum 24-hour wait
Withdrawal information
- Minimum withdrawal: ৳500
- Processing is usually completed within 5 to 30 minutes
- Withdrawals to bKash, Nagad, Rocket and Upay
- Withdrawals are approved after identity verification
- Transparent transaction history available at all times
SSL security and fair play
gbeej is a safe and reliable platform. We use high-grade SSL encryption technology to keep all your financial and personal information protected. Our games are operated on fair play principles, where every outcome is determined by a verifiable random process.
Questions about responsible gaming
Need help? We are always here
Contact our support team to ensure responsible gaming, read the FAQ, or enjoy your games safely.
Email us about any responsible gaming matter: [email protected] | 24/7 live chat support — in Bengali